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Frequently asked questions

Payment Methods Accepted

La Vesti Shop uses Stripe to process secure online payments. We accept credit card such as MasterCard, VISA, American Express, Discover, etc. and bank transfer (debit card).

What shipping method does La Vesti use?

We have three shipping methods, they are 7-30 days Shipping, and 5-15 days Shipping and 3-7 days Express Shipping. and days means working days only. For a detailed explanation about each shipping method, destinations and approximate delivery times, please refer to Shipping Methods

What Countries Does La Vesti Deliver to?

We can deliver orders to any country. Goods are sent from China by courier, and delivered direct to your door (home or company address). Wherever you are in the world, you can buy directly from La Vesti Shop! Remote Areas Delivery – Can couriers deliver to remote areas? Yes, wherever you are, we will be able to deliver the products to you. FedEx or DHL might in some cases apply a nominal “remote area charge”. This is very rare but can happen when your delivery address is too far from the main logistics centers. La Vesti Shop Can Ship To PO Box and APO Addresses.

Can you ship to a APO address?

We strongly recommend that you provide a physical address to facilitate order delivery. If you really need to ship the package to a PO BOX then you will need to please select 5-15 days Shipping as the shipping method and only order items that weigh 2kg or less. For heavier items, you will need to select an alternate address. We are sorry but both DHL and FedEx are unable to deliver items to APO or PO BOX addresses.

Do I need an account to place an order?

An email address is all you need to start the order process. We recommend that you register for an account so that you can subscribe to our newsletter and easily place an order.

I have forgotten my password: what should I do?

Simply follow the ‘Lost your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

How do I receive email newsletter?

Subscribe and receive a Coupon code, stay informed of new arrivals, trends and exclusive promotions by checking the subscribe box at your account page. Email preferences can be easily managed under ‘My Account’.

If an item is missing accessories

First, check the details in the product description again on lavesti.com to make sure it is supposed to have what you think it should. If you’re really missing something, please contact us, and here’s how we’ll handle it:

1.Give us your order number and the product code.

2.If the missing part is hard to describe, please provide a photo and reference a similar product photo on lavesti.com.

3.If we confirm something is missing, we’ll send it out to you free of charge.

If your item is delivered missing some of its parts

If a key part of your product is missing on delivery, here is how we can solve the problem for you:

1.Contact us first, with your order number and product code; we will help to clarify what part is missing.

2.For major, expensive and integral product parts we may need to follow it up as a “lost/stolen in delivery”

3.If the part is small or an accessory, we will most likely be able to help you by simply re-sending it.

If you receive a multi-item delivery with some items missing

Is something missing from your order? Then simply follow these steps:

1.Unpack all the products because sometimes our packing staff save space by placing smaller items inside the boxes of bigger items.

2.Check the status and comments of your order on lavesti.com, and see if you received any emails from us about the order. It’s possible we split your order into more than one delivery to speed things up.

3.Next, you should contact us to explain the problem. Provide your order number and clearly describe which item(s) is missing. We can cross-check our warehouse records to show that the correct products were indeed packed and dispatched… meaning that the item(s) went missing during shipping and has been lost/stolen. (This is very rare, but it can happen.)

4.If it is definitely a lost/stolen item issue, you need to contact the courier company that delivered your item and register a formal complaint. You must do this as soon as possible following delivery. The tracking number is available from the packaging and from your La Vesti order history. It’s imperative that you, or the recipient of the delivery, contact the courier company directly and follows the steps in their incident reporting system. They will provide you with confirmation of your complaint, and we can then confirm the incident on our side when we speak to the courier.

5.In order to combat fraud, we cannot independently verify lost/stolen item complaints. This means that we have to wait for the decision of the courier company about whether they accept the claim to provide compensation. If they accept the claim, depending on the case they will either offer you compensation or, more commonly, compensate La Vesti. In that case we will inform you and either pass on the refund directly or make a new delivery to you – it will be your choice to make.

6.Sometimes the confirmation process from the courier can take a while, and you could consider making a new order on lavesti.com in the meantime if you need the products urgently.and we will refund you immediately once the compensation decision make.

If there is some problem receiving the delivery due to Customs

Usually, when you import goods from us, the package will be inspected by your local Customs office. There’s usually no reason to worry because:

1.We provides all the necessary paperwork for your shipment;

2.In most countries it’s pretty easy to import most kinds of consumer electronics and other goods from china;

3.The actual process of customs clearance is usually handled completely by the delivery company (e.g. UPS, FedEx, DHL);

4.If there is any duty (import tax) or other charges to pay, the courier will usually pay it first while get you in advice and deliver the products to you, and you pay the costs later.

If there is a question about your delivery:

1.Sometimes you may need to provide information to your local Customs office about the shipment you are receiving. Sometimes they will need you to provide an invoice matching the invoice that accompanies the goods. In these cases please contact us immediately and we will provide you with a PDF of the shipping invoice.

2.Sometimes the products need to be backed up with some kind of licence or certificate. In these cases, we are generally notified by the courier and we will handle it for you. If Customs contacts you about this, please let us know first and we will help you.

Customs Liability

1.If, for any reason, the products cannot be delivered to you due to a Customs problem, we will discuss with you case by case about how best to handle the issue(s).

2.If goods are seized or turned back because of an issue that was our fault, e.g. incorrect paperwork, we will re-send the goods at our own expense, or offer you full store credit for a new order.

3.If goods cannot be delivered due to restrictions in your own country, this is solely your responsibility. For example, if you decided to try to import an Android phone, but this technology is illegal or restricted due to local laws in the delivery destination country, that is your responsibility to know about before you order from lavesti.com. If the delivery failed for that reason, we cannot offer any compensation, because as the importer it’s your job to know about the local regulations. Another situation in which you must accept liability is where your country requires you to have a licence to import commercial goods: in this case, it is your responsibility to know about this before you place an order on lavesti.com, and in the case of a failed delivery, we cannot offer any compensation.

4.As the importer you hold sole legal responsibility for responding to questions about imported goods delivered to yourself. Import duties, sales tax, and any other customs charges and fees, are your sole responsibility, as described in our terms and conditions. If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation.

Do I have to pay tax?

Tax is a complex issue, because it depends what country you are receiving the goods into. Some countries are easy to import into and have few restrictions and no taxes. Other countries are extremely restrictive and have high taxes. Before you start importing bigger quantities of goods to your country, you’ll need to research what the law and practices are in your country (or shipping destination countries if you are dropshipping internationally). Please read the following notes for some basic background…

No Sales Tax Charged By La Vesti Shop:

1.There are no sales taxes or any hidden charges to pay on the China side when you buy at lavesti.com – However, you may need to pay some taxes on your local side when you receive the goods. Please read below for more information.

2.When you buy from China, and the products are delivered to your country, this is by definition importing. This means the process to receive the goods will usually be different to simply buying mail-order products from shops inside your country.

Tax And Air Mail Packets

1.Typically, taxes are more often/more strictly applied to courier shipments (such as FedEx and DHL) than postal shipments (Air Mail, USPS, EMS). In many countries, for single items, postal shipping is a simple way to reduce or eliminate import taxes.

2.However, shipping by air mail is not necessarily a guarantee of avoiding such taxes.

Tax Liability

1.The buyer is solely responsible for all import taxes, sales taxes, and any other customs-related charges.

2.Please note, the product price on the original product page will be printed on the invoice or reported for declarations, not after-coupon price. The coupon code applies to the order, not particular product.

3.La Vesti Shop accepts no liability for any such charges. Importing taxes and charges cannot and will not be quoted/predicted, and they cannot be reimbursed to you under any circumstances.

4.If an importer refuses to pay taxes or otherwise refuses to comply with requirements of the importing or customs clearance process, the goods will usually not be delivered successfully. In such cases the goods could be seized by customs, destroyed, or returned back to China. In any such cases you, the importer, bear sole responsibility provided no error has been made by La Vesti in following your order requirements.

My Product Has A Problem! What Can I Do?

What to do in 2 steps:

Step 1: Try to troubleshoot the item. Often we can solve the problem for you without you needing to send anything back.

Step 2 Once you have confirmed the product is faulty after steps 1, you should contact us. Provide your order number and the product code and all the steps you have tried to remedy this issue. We will review your case to allow a return under warranty. You are covered by our 90 Days guarantee.